Customer Service

Rapid is a family run business, since 1971, and as such we believe that the best way to distinguish ourselves from the mass of other department stores is to treat our customers like part of the family.

Our aim is to make your shopping experience with us outstanding, to make you feel like more than just another customer. We'd like you to come for the great bargains we have but keep on returning for the service we offer.

If your enquiry is about a product you have seen or ordered online...

We have a great customer service team ready to answer any questions you have relating to an item you have seen online ordered online.

Our customer service team are available on 0800 803 0676 Monday to Friday, 8am to 6pm. They are also available by e-mail 7 day a week, so if you've got a query and it's outside of these hours or you'd just prefer to send an e-mail then please dont hesitate. Our e-mail address is: customerservice@rapidonline-enquiry.co.uk

Can I collect my item that I ordered online from the store?

Many of the items that we sell online are specialist products that are dispatched direct from the manufacturer and therefore they are not available for collection from the store.

If your enquiry is about a product you have seen or ordered in store...

We have a great customer service team at the Rapid Department Store in Liverpool ready to answer any questions or queries you have relating to an item you have seen or ordered in store. They are contactable on 0151 708 2000.

Store Parking

Situated in the heart of city centre Liverpool, there are many car parks within 5 minutes walking distance from our location in Williamson Square. The areas closest to ourselves are Queens Sq. Car Park, Liverpool 1 Q-park and NCP car parking in St Johns shopping centre all of which have excellent sign posting.

If you require help getting your purchase to the car we provide a pick up area with timed slots to suit you. That way you can visit us first, pick up some great deals and arrange to meet us on your way home. All the convienience of retail park shopping without the limited choice of shops.

Store Pick Up

Don't worry about buying heavier items and then having to get them to your car. With our select and collect service we'll take heavier items to your car so you don't have to.

Select and collect couldn't be simpler.

Store Delivery

FREE DELIVERY on all orders over £150.00 placed in store.

Take the hassle out of shopping and don't worry about how your going to get your goods home, let Rapid's professional delivery team deliver the goods for you.

We have just invested in a new fleet of delivery vans so we can continue to deliver excellent service right to your home. For a small fee we can deliver to all areas within Merseyside and parts of Lancashire. Please note this service is for orders placed in store only and all orders placed online come with FREE DELIVERY. For further details on this visit our Online Order Delivery Details page.

Public Transport

As we are now located in the heart of the city centre we are close to all the different means of public transport.

If you are getting a bus into the city we are right next to the Queens Square bus terminal. We are also only a 5 minute walk from all of the other main bus stops in the city from Paradise Street to James Street.

If you prefer to get the train into the city, again we are only a short walk from both Liverpool Lime Street and Liverpool Central Train Stations.

If you are coming into the city on public transport you don't have to worry about getting your items home as we offer a delivery service. The great this is this service is also free on orders over £150.00*. Please note: Some exclusions apply.